Refund & Returns Policy

30-Day Satisfaction Guarantee on Handmade Copper Jewelry

At Copper Reflections, we are a family-owned workshop in Greater Vancouver (Maple Ridge), BC, Canada, and we want you to love your handmade jewelry and be completely satisfied with our craft. If you are not completely happy with your purchase, we will make it right.

Speak directly with Tony, Jennifer, or Tarik (Questions about a return, exchange, or order?)
Call, Text, or WhatsApp: +1 (236) 886-5601

30-Day Return Window

You have 30 days from the date of delivery to request a return or exchange for unworn jewelry and gifts. After 30 days, we can no longer offer a refund or exchange.

What We Accept

  • Items must be in new, unworn, and undamaged condition, in their original gift packaging.
  • A receipt or proof of purchase (such as your order confirmation number) is required.
  • We accept returns and exchanges on both standard and defective items.
  • If an item arrives damaged, defective, or we sent the wrong piece, we cover all costs to replace it or issue a full refund immediately.

Please contact us before sending anything back so we can confirm your request and guide you through our simple return instructions.

How to Start a Return or Exchange

  1. Email us at [email protected] or call, text, or WhatsApp Tony, Jennifer, or Tarik at +1 (236) 886-5601 with your order number and the reason for return.
  2. We will promptly respond to confirm your request and provide return shipping directions.
  3. Carefully pack the item in its original gift box and send it using a tracked mailing service.

Return Address (Greater Vancouver Workshop):
Copper Reflections
11358 Cottonwood Dr., Unit 12
Maple Ridge, BC, Canada, V2X 5V5
Phone / Text / WhatsApp: +1 (236) 886-5601

Return Shipping & Fees

  • Restocking Fee: None ($0.00). We charge no restocking fees.
  • Defective, Damaged, or Incorrect Items: We pay 100% of the return and replacement shipping costs. Contact us first and we will arrange everything.
  • Customer Preference Returns/Exchanges: Return postage is the responsibility of the customer. We strongly recommend using a tracked service, as we cannot refund packages that do not reach our workshop.
  • Original outbound shipping fees are non-refundable unless the return is due to an error on our part.

Refunds

Once your returned item arrives at our workshop, we will inspect it and email you to confirm receipt. Approved returns are issued as a full refund of the product price back to your original payment method (Stripe, Apple Pay, Google Pay, or Credit Card) within 5–10 business days.

Late or Missing Refunds

If your refund has not appeared after 10 business days:

  1. Check your banking statement or digital wallet app again.
  2. Contact your credit card provider, as posting times can vary between banks.
  3. If you have checked and still have not received your funds, please contact us directly.

Exchanges

Want to exchange for a different size, design, or matching piece? Simply email us at [email protected] or call/WhatsApp +1 (236) 886-5601, and Tony, Jennifer, or Tarik will gladly help you arrange an exchange.

Need Help?

Have questions about sizing, materials, or your order? We are always here to assist you:

Thank you for supporting authentic handmade craftsmanship. We hope you enjoy your copper art jewelry for years to come!

Tony, Jennifer & Tarik Hisir
Copper Reflections — Family-Owned Since 1985