Refund & Returns Policy

At Copper Reflections, we want you to be completely satisfied with every purchase of our handmade jewelry and gifts. If something isn’t right, we’ll make it right.

Return Window

You have 30 days from the date you receive your order to request a return or exchange. After 30 days we can no longer offer a refund or exchange.

What We Accept

  • Items must be new, unused and undamaged, in their original packaging.
  • A receipt or proof of purchase is required.
  • We accept returns on both defective and non-defective items.
  • We accept exchanges.
  • If we sent the wrong item, or it arrived damaged, we will exchange it or refund you in full.

Please contact us before sending anything back so we can confirm your return and give you instructions.

How to Start a Return

  1. Email [email protected] with your order number and the reason for the return.
  2. We will reply to confirm the return and give you the return address.
  3. Pack the item securely in its original packaging and mail it to us using a tracked service.

Return address
Copper Reflections
11358 Cottonwood Dr., Unit 12
Maple Ridge, BC, Canada, V2X 5V5
Phone: 236-886-5601

Return Costs

  • Return shipping is paid by the customer. We recommend a tracked service, as we cannot refund a parcel that does not reach us.
  • If the item is defective, damaged in transit, or we sent the wrong item, we cover the return shipping. Contact us first and we will arrange it.
  • Restocking fee: none.
  • The original outbound shipping charge is not refunded, unless the return is due to our error.
  • Returns are sent by mail.

Refunds

Once your return arrives we will inspect it and email you to confirm receipt, then let you know whether the refund has been approved.

Approved refunds are issued as a full refund of the product price to your original payment method within 10 days.

Late or Missing Refunds

If your refund hasn’t appeared:

  1. Check your bank account again.
  2. Contact your credit card company — posting a refund can take several days.
  3. Contact your bank, as they may also hold it for processing.

If you’ve done all three and still haven’t received it, please contact us.

Exchanges

We replace items that are defective or damaged on arrival, and we cover the shipping both ways in those cases. To exchange an item for the same product, email [email protected].

For exchanges that are not due to a fault on our side, return shipping is paid by the customer.

Delivery time for your replacement will depend on your location.

Questions?

Email [email protected] and we’ll help.

Thank you for your business — we hope you enjoy your handmade copper jewelry for many years.

Tarik “Tony” Hisir
Copper Reflections