Shipping Policy

How and When Your Handmade Jewelry Reaches You

Thank you for shopping with Copper Reflections. As a family-owned business since 1985, we handcraft and carefully inspect every piece in our Greater Vancouver workshop (Maple Ridge, BC, Canada) to ensure it arrives safely at your doorstep. For returns, exchanges, and refunds, please review our Refund & Returns Policy.

Where We Ship From

All orders ship directly from our family workshop in Greater Vancouver (Maple Ridge), British Columbia, Canada throughout Canada and the United States using reliable, tracked postal services.

Shipping Rates & Free Shipping

Enjoy Free Standard Shipping on all orders of $125 or more to Canada and the United States.

*The $125 free shipping qualification is based on your merchandise subtotal after discounts and before applicable taxes.

Order Processing & Delivery Times

Because each piece is handmade in our Vancouver-area (Maple Ridge, British Columbia) workshop, fulfillment involves two simple steps:

• Fulfillment & Handling: 1 to 2 business days to prepare, hand-package, and dispatch your order.
• Transit Time: Typically 4 to 6 business days (5 to 8 business days total delivery), depending on your region and local postal carrier routes.

Orders are dispatched Monday through Friday, excluding statutory holidays. You will receive an immediate notification should unexpected demand create a delay.

Full Door-to-Door Tracking

Every order includes complete tracking. You will receive an email confirmation when your order is placed, followed by a second email containing your tracking number as soon as your package ships. If you need assistance tracking your parcel, please contact us and we will gladly look it up for you.

Customs, Taxes & US Deliveries

Orders to the United States pass through customs smoothly without surprise duties or fees. For Canadian orders, applicable provincial and federal taxes are calculated transparently at checkout.

Gift Presentation & Direct Shipping

Every piece arrives individually packaged on earring cards or presentation pads inside a gift box, protected in a protective bag. We never include pricing or receipts inside the box, making it easy to ship gifts directly to loved ones. Simply enter the recipient’s mailing address in the “Ship to” section at checkout.

Incorrect Addresses

Please review your shipping details carefully during checkout. If a package is returned due to an incomplete or incorrect address provided by the customer, we will reach out to confirm the correct address; a standard reshipping fee will apply.

Lost or Damaged Shipments

If your package arrives damaged or encounters a transit issue, please let us know right away. Contact us at [email protected] or call, text, or WhatsApp us at +1 (236) 886-5601, and we will issue an immediate replacement or refund.

Questions About Your Delivery or Prefer to Order by Phone?

We are always happy to help with shipping details, phone orders, rush inquiries, or gift questions:

• Email: [email protected]
• Call / Text / WhatsApp: +1 (236) 886-5601
• Online: Contact Us Page

Warm regards,
Tony, Jennifer & Tarik Hisir
Copper Reflections